All items are sent by Tracked and Insured Services, this allows both you and us to track the parcels and offers compensation for an inevitable loss or damage whilst the product is in transit.
ALL ITEMS IN THE UK are £4.95 flat rate, The majority go via DPD but sometimes we do use royal mail for certain areas of the uk.
|Shipping Zone||upto 500g||upto 1kg||upto 1.5kg||upto 2kg|
|Rest of the World||£8.95||£13.95||£19.95||£25.95|
Once payment has been made your item(s) will be posted within 2 working days*.
Approx shipping times.
Great Britian - 1-2 working days
Europe 3-5 working days
Rest of the world 5-10 working days
PLEASE NOTE WE DO NOT SHIP OVER THE WEEKEND UNLESS ASKED IN ADVANCE
Please note, outside Europe, Royal Mail will only allow a MAXIMUM of 2kg per Parcel, therefore anything after that weight will be charged additional postage.
* For overseas shipping Surface mail is available, which is cheaper but takes alot longer please contact us and we will do our best to help you.
**This is an approximation, delivery times will differ from country to country and the remoteness of areas. In the event that you are not in when the postman calls with your parcel they will usually leave you a card, parcels are usually only held for a certain period of time before being returned to us. Poppydoll is not responsible for items being returned due to not being collected and appopriate charges will incurred for redelivery.
*** Sometimes things happen which will prevent us from shipping your parcel when specified, in this case Poppydoll will notify you of any delay in getting your parcel to you either by email or by phone.
DURING SALE PERIODS..SHIPPING MAY BE DELAYED DUE TO BACKLOG
Please check your order on arrival and report any errors by email within 3 days.
If for any reason you wish to return an item/s for a refund or exchange please contact us and let us know which item/s are being returned.
We cannot except returns that have been worn or damaged.
We do request that all items be returned with 14 days of receipt, with the original receipt and the reasons for returning the item(s) > ALL SALE ITEMS SHOULD BE RETURNED WITHIN 7 DAYS FOR EXCHANGE ONLY
- Too Small/Too Big
- Wrong Item/Size Delivered
- Faulty/Damaged on Delivery
Items must be returned with in original condition with original reciept, tags or labels still intact and original packaging. It is the CUSTOMERS RESPONSIBILITY to ensure that the return reaches us in the condition stated above and have arranged and paid for delivery. We would advise you to ensure that all returned items are sent via insured postage/delivery, as we will NOT be held responsible for returned parcels that are lost in the post. We will not accept ANY parcels returned without the postage costs being paid.
Once a returned item is received and checked that it meeds the above conditions, the refund will processed as soon as possible.
We can only refund by the same method the original payment was made.
We will then email you to confirm our acceptance of the return and notification of the refund.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
In the event of an exchange the above shipping costs will be added to the cost of the items (unless the items returned were faulty)